Help Center

Getting started is simple! Click the "Sign Up" button, provide your email and create a secure password. You'll receive a verification email - click the link to activate your account. Complete basic verification by providing your personal information and ID documents to start trading immediately.

We accept multiple payment methods including bank transfers, credit/debit cards, PayPal, and cryptocurrency deposits. Bank transfers typically take 1-3 business days, while card payments are instant. Cryptocurrency deposits are processed within network confirmation times.

Security is our top priority. We use industry-leading encryption, store 95% of funds in offline cold storage, implement multi-signature technology, and maintain comprehensive insurance coverage. Your personal data is encrypted and we never share it with third parties without your consent.

Our competitive fee structure starts at 0.1% for both market makers and takers. Fees decrease with higher trading volumes, going as low as 0.02% for institutional traders. We also offer fee discounts when using our native platform token. Check your account dashboard for your current fee tier.

Cryptocurrency withdrawals are typically processed within 30 minutes and depend on network confirmation times. Bank transfers usually take 1-5 business days depending on your location and banking institution. We process withdrawal requests 24/7 with our automated systems.

Yes! Our mobile apps are available for both iOS and Android devices. The apps offer full trading functionality, real-time price alerts, portfolio tracking, and secure account management. You can download them from the App Store or Google Play Store.

Our customer support team is available 24/7 through live chat, email support tickets, and comprehensive help documentation. Premium users get priority support with faster response times. We also maintain active community forums and social media channels for updates and discussions.